Apply For Travel Service Specialist - Call Center Customer Service
Successful candidates receive 5-6 weeks paid training before transitioning to the customer service team. If you enjoy a challenging career in a fast-paced environment and our Customer Service focused, apply today, and Set sail for your career.
Handle inbound service calls from clients and prospective passengers
Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
Make outbound calls and provide additional information as needed
Provide technical assistance to callers as needed
Effectively communicate policies and procedures
Maintain individual and team service quality goals
Aid guests in regard to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
Ensure accurate and timely service and respond quickly and proactively to customer requests
Maintain customer records in company CRM tool
Will work M-F 8a-5p while in training, schedule will be assigned when done with training. Shift bids are done 2 times per year.
5am-7pm, 7 days per week while working remote – call center hours
5am-9pm, 7 days per week when back in the office – call center hours. Will close early on weekends
Apply For Air Customer Service Specialist
These team members respond to questions regarding the online booking process, as well as Viking policies and airline services. They may be required to search and book (or change) flights using Sabre or My Viking Journey, while building guest confidence, and generating excitement for the guest’s vacation plans with Viking. To deliver this service, the Customer Service Specialist must quickly learn and accurately employ new technical and procedural information on an ongoing basis.
• Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues
o Communicate with callers using in a professional friendly manner
o Address technical and procedural questions about booking air with Viking
• Book and service airline reservations using MVJ and Sabre
o Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
o Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.
o Proactively update guests of airline changes by managing notifications and emailing air itinerary updates
• Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
• Expertly employ resources and skills to prevent and manage escalations
o Use active listening and skilled probing skills to truly understand guest
o Leverage technical, procedural, and industry knowledge to guide the guest to mutually beneficial solutions
o Ensure that every call end with the guest feeling more confident and excited about their holiday plans
• Support department-wide initiatives as needed
o Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
o Processing and notifying guests of airline schedule changes
o Booking or re-booking guest airline reservations for improved quality, airline contract changes, or changes to the cruise itinerary
o Provide management with feedback on guest sentiment, process improvement suggestions and industry insights
• Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats
• Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
• Advanced knowledge of geography
• Superior customer service and communication skills
• High school diploma required. Bachelor’s degree a plus
• Availability to work variable shifts, including evenings and weekends (pre-scheduled)
Apply For Computer Science
Apply For Warehouse Associate Job New Oxford PA
Luxurious Hotel Room is Available for those that want to relocate. $100 Weekly Per Room
1. Deboning- will remove meat product from the bird using a straight knife and/or Whizzard knife. A deboner must be able to determine appropriate cuts according to training and be able to make cuts for wings, skin, breast fillets and breast tenders. Additionally, the deboner must be able to lift 40 to 45 lbs and stand for eight or more hours
2. EVIS- Remove carcasses from a streamlined evisceration line and place them onto the reprocessing line to be clean out, or salvage properly in order to be processed for distributions.
Help watch for external visual flaw, tumors, inflammatory process, scales and extreme bruising.
3. Ground/CRYOVAC Turkey Line Associate- The Ground associate is responsible for performing a variety of production focused tasks on a rotated basis to support the daily production goals, with primary focus being weighing boxes and filling combo bins.
Essential Duties, Functions and responsibilities:
Process product using tools and equipment provided
Follows all work safety policies and guidelines
Observes equipment operation, notifying appropriate personnel of any malfunctions and/or safety issues/concerns
Adheres to all USDA and GMP (Good Manufacturing Processes) product standards and guidelines
Maintains a clean and organized work area
Will be required to rotate to various functions within the processing department
Performs other duties as assigned
Accountable to maintain punctual and regular attendance for scheduled work hours
EVIS – 4:50AM
DEBONE – 7:30AM
GROUND – 7:45AM
CRYOVAC – 7:45PM
Food Regulation Compliance
Food Standards Enforcement Compliance
Able to handle food products Frequently
Be able to work flexible Schedule
Practice Safety and sanitation standards
Able to handle food product frequently
Ability to work in a fast paced environment
Ability to communicate effectively and follow verbal and written instructions
Ability to meet production line speed
Standing 8 – 10 hours per day
Lifting up to 50 lbs.
Possible bending, stooping, twisting, and squatting.
Working Conditions/Department Description:
May work in damp and cold environment
Work with loud and noisy machinery
Get Vaccinated at the job site (Optional)
Apply For Warehouse Associates
Labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations utilizing a Forklift, etc.
Fulfill and organize orders to ensure customer delivery process is efficient and accurate.
Create accurate shipping documentation for domestic shipments
Maintain clean and safe work environment
Utilize Power Industrial Vehicles, material handling equipment, safely and efficiently, to receive or transport product to storage and staging locations.
Must be at least 18 years old
Must be able to stand/walk for up to 8-10 hours, with or without reasonable accommodation; each shift has two 30 minute breaks
Flexibility for overtime opportunities
Must be able to work in a fast-paced environment
Must be able to handle the physical demands the job requires
Must be able to follow both written and verbal instructions
Apply For AWS Certified Solutions Architect – Professional (Advanced Architecting on AWS) Training
In this dynamic world where digital changes have become another part of the day-to-day world, it is essential to take professional learning course to unlock new job opportunities. AWS is known as one of the most applicable LaaS clouds around the world. However, beginners and professionals need to take AWS Certified Solutions Architect – Professional certification course to learn about the advanced design principles such as AWS cross account, consolidated billing and various other connectivity methods related to AWS. Though this course, learners will also be able to cover up direct services including data management, analytics and so much more. The AWS training course will not only improve your AWS skills but also expose your career to whole new opportunities.
The curriculum of the course contains:
Introduction to the course
Design for organizational complexity
Design for new solutions
Continuous improvement to existing solutions
Guidance for exam preparation
Objectives of the AWS training and certification
The primary objectives of the course are to :
Navigate aspirants about the logistics of the exam process
Understand the structure and types of questions
Identify the questions that are related to AWS
Interpret how concepts are examined
How students can spare time for the exam
Benefits of the AWS Certified Solutions Architect- professional
There are numerous advantages of taking this course and becoming a certified AWS professional. While it is not possible to write down every benefit so, here are some of the most common benefits given below:
Students can validate their AWS skills and knowledge about the cloud computing platform.
The certification is listed among the top paying certifications around the globe.
Certified professionals are recognized in the industry as reliable individuals.
Students can recertify to ensure their AWS skills remains up to current changes
What is the duration of this course?
The course would take around 30 hours..
What are the prerequisites of the course?
In order to be eligible for the course student need to complete AWS Certified Solutions Architect – Associate.
The course is designed for:
Those who have an interest in the “AWS Certified Solutions Architect- professional” certification course
Those who want to learn more about AWS technologies